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Document DOJ-OGR-00015734

AI Analysis

Summary: The document outlines specific language guidelines for staff to follow when interacting with Mr Epstein, Ms Maxwell, and their guests, emphasizing proper diction and polite responses. It provides examples of acceptable and unacceptable phrases to use in various situations. The document is dated February 14, 2005.
Significance: This document provides insight into the expected behavior and communication style of staff working for or interacting with Mr Epstein and Ms Maxwell, potentially indicating their level of professionalism or specific requirements.
Key Topics: Proper Language Usage Etiquette for Staff Communication Guidelines
Key People:
  • Mr Epstein - Employer or Supervisor
  • Ms Maxwell - Employer or Supervisor
Document Type
List
Date
February 14, 2005
Pages
1
Folder
IMAGES006

Full Text

PROPER LANGUAGE What you say is as important as what you do. Your language must include good diction and exclude swear words and slang. Pay attention to how you speak to Mr Epstein, Ms Maxwell and their guests. You do not say: "Yeah" "Sure" "No problem" "You bet" "Gotcha" "Right" "I dunno" You do say: "Yes, Mr _______" "Of course, Ms _______" "My pleasure" "It is no trouble at all" "With pleasure" "I would be very pleased to" "You are quite right" "I have no idea, but I will find out immediately" To a compliment you say: "You are very kind" "Thank, you, Ms _______. I enjoy doing it." To a justified criticism or mistake you say: "I am very sorry; it will not happen again." "It was completely my fault; I will make the changes immediately." To a guest you say: "If I can be of any additional assistance, please let me know." "Is there anything else that you might need." "I am very pleased that you enjoyed your stay, Mr _______" "It was lovely to see you again, Mrs _______" 2/14/2005 5 DOJ-OGR-00015734