Document VSS2005015592

Case Victoria's Secret Stores Incident Report VSS2005015592 Subject Line: Sales leader terminated for merchandise theft Sales: Closed Type: 03J Theft by Assoc/Merch Reported: 11/04/05 Assigned To: DColon Occurred from: 11/4/2005 to 11/4/2005 Location: 221 Current Managers: Title: Ronnie Lomar RIM: Mary Williams District: 283 263 NW Florida Region: 270, 270 VSS Corp Rk: Id Stats: 8/29/2005 4/11/2005 8/3/2004 3/17/2004 9/15/2003 8/22/2003 Retail % 3.00% 4.90% 4.50% 3.20% 5.00% 2.00% Retail Amt $38.6K $82.6K $45.9K $45.7K $43.1K $29.4K Summary: On 11/4/05 RLPM Colon interviewed who admitted to merchandise theft totaling $209.00. Information was reviewed with Ronnie Lomar, DM and Veronica Montanez, SM and Hall resigned immediately at the conclusion of the interview. Statement: This investigation was initiated on 10/24/05 upon receipt of a call from Stacey Taylor, Co-Manager who stated that an incident occurred on Friday October 21st, 2005. Involving /. CSL. came to work at 1:30 pm on 10/21/05, dressed in her work attire, carrying her purse and a Journey's plastic bag containing what looked like a box of shoes. It stated that she was going in the mall to return a pair of shoes and she would return for her scheduled shift at 2pm. At approximately 2:45 pm, was at the store, speaking on the phone and she was wearing a new pair of shoes. She sounded frustrated so when she finished with her call, she continued to explain that she had called Journey's customer service line because during her visit to the shoe store two men working there had 'harassed' her and customer service had indirect comments stating that 'stealing was bad' and that their service towards her was 'very poor'. According to her, after finishing the return, one of the men followed her after leaving the store as she made her way back to work. At approximately 3:10 pm, a man came to the front of the store and called out her name. The man never came in the store, but stood directly in front without ever crossing the carpeted area. They talked for a few minutes and he showed her a piece of paper that looked like a receipt. A few moments later she walked back startled, saying that the man who had came in the store was the manager at Journey's and that he had accused her of stealing the shoes she had returned; claiming that the shoes belonged to someone else. Soon after, she came back on the sales floor and a woman in her mid to late 20s came in and requested to speak to went in the front of the store and spoke to the woman, who then became rather upset. stated that the woman who claims she stole her shoes was at the store and the lady was screaming at to Stacey Taylor that a week ago she lost a pair of shoes in the mall (Doc Marten shoes for men size 11 1/2) and that she had called the stores she visited that day, including VSS, and was told that no one had found them. She accused of stealing the shoes and returning them for something suitable for herself. with the original receipt This report is the property of Limited Brands and is subject to attorney/client protection. It may not be duplicated or reproduced without the express written consent. Page 2 of 3 Public Records Request No.: 17-295 07/26/17 DOJ-OGR-00030802 --- PAGE BREAK --- Limitedbrands Victoria's Secret Stores Incident Report VSS2005015592 Printed on: 2/15/2005 Case Sales leader terminated for merchandise theft Subject: Sales leader terminated for merchandise theft Status: Closed Type: OSJ Theft by Assoc/Merch Reported: 11/4/05 Assigned To: DCColon Occurred from: 11/4/2005 to 11/4/2005 Location: [REDACTED] Current Members: GMS: Ronnie Lomez RIM: Mary Williams District: 283 283 MW Florida Region: 270 270 VSS Copy Risk: Ld Sales: 8/29/2005 4/11/2005 8/3/2004 3/17/2004 9/10/2003 12/9/2003 Pct %: 5.00% 4.90% 4.50% 3.20% 5.00% 2.00% Pct $: $39.6K $82.6K $45.9K $46.7K $48.1K $29.4K Summary: On 11/4/05 RLPM Colon interviewed Ronnie Lomez, DM and Veronica Montanez, SM and Hali resigned immediately at the conclusion of the interview. Case Narrative: This investigation was initiated on 10/24/05 upon receipt of a call from Stacey Taylor, Co-Manager who stated that an incident occurred on Friday October 21st 2005. involving [REDACTED], CSL came to work at 1:30pm on 10/21/05, dressed in her work attire carrying her purse and a Journeys plastic bag containing what looked like a box of shoes, and then stated that she was going in to return a pair of shoes and she would return for her scheduled shift at 2pm. At approximately 2:45 pm, [REDACTED] was at the store, speaking on the phone and she was wearing a new pair of shoes. She sounded frustrated when she finished with her call; she continued to explain that she had called Journeys customer service line because during her visit to the shoe store two men working there had harassed her and their service towards her was very poor. She had made indirect comments stating that "stealing was bad" and that their service towards her was very poor. According to her, after finishing the return, one of the men followed her after leaving the store as she made her way back to work. At approximately 3:10pm, a man came to the front of the store and called out her name. The man never came in the store, but stood directly in front without ever crossing the carpeted area. They talked for a few minutes and he showed her a piece of paper that looked like a receipt. A few minutes later she walked back started, saying that the man who had came in the store was the manager at Journeys; and that he had accused her of stealing the shoes that had returned; claiming that the shoes belonged to someone else. Soon after she came back on the sales floor and a woman in her mid to late 20's came in and requested to speak to [REDACTED] in the front of the store and spoke to the woman, who then became rather upset. It stated that the woman claims she stole her shoes was at the store and the lady was screaming at [REDACTED]. The woman began to explain to Stacey Taylor that a week ago she lost a pair of shoes in the mall (Doc Martin shows for men size 11 1/2), and that she had called the stores she visited that day, including VSS, and was told that no one had found them. She accused [REDACTED] of stealing the shoes and returning them for something suitable for herself, with the original receipt. This report is the property of Limited Brands and is subject to its attorney/client protection. It may not be subpoenaed or reproduced without the express written consent of Limited Brands. 07/26/17 Page 40 of 111 Public Records Request No.: 17-295 DOJ-OGR-00031450 --- PAGE BREAK --- Case Limitedbrands Victoria's Secret Stores Incident Report VSS2005015592 Printed on: 2/15/2005 Subject: Sales leader terminated for merchandise theft Status: Closed Reported: 11/04/05 Type: ORJ Theft By: Assoc/Merch Occurred from: 11/4/2005 to 11/4/2005 Assigned To: DColon Location: 221 Current Assignment: GM: Ronnie Lomar District: 283 263 NW Florida RM: Mary Williams Region: 270 270 VSS Cop Rnk: ID Trends: Date: 8/29/2005 4/11/2005 8/3/2004 3/17/2004 8/10/2003 3/25/2003 Rate%: 5.00% 4.90% 4.50% 3.20% 5.00% 2.00% Retail Amt: $38.6K $82.8K $43.9K $45.7K $49.1K $28.4K Summary: On 11/4/05 RLPM Colon interviewed who admitted to merchandise theft totaling $209.00. Information was reviewed with Ronnie Lomar, DM and Veronica Montanez, SM and Hall resigned immediately at the conclusion of the interview. Case Narrative: This investigation was initiated on 10/24/05 upon receipt of a call from Stacey Taylor, Co Manager who stated that an incident occurred on Friday October 21st 2005, involving CSL to work at 1:30pm on 10/21/05; dressed in her work attire carrying her purse and a Journeys plastic bag containing what looked like a box of shoes, she then stated that she was going in the mall to return a pair of shoes and she would return for her scheduled shift at 2pm. At approximately 2:45 pm, she was at the store; speaking on the phone and she was wearing a new pair of shoes. She sounded frustrated so when she finished with her call; she continued to explain that she had called Journeys customer service line because during her visit to the store they had harassed her and had made indirect comments stating that "stealing was bad" and that their service was very poor. According to her, after finishing the return, one of the men followed her after leaving the store as she made her way back to work. At approximately 3:10pm, a man came to the front of the store and called out her name. The man never came in the store, but stood directly in front without ever crossing the carpeted area. They talked for a few minutes and he showed her a piece of paper that looked like a receipt. A few moments later she walked back and started saying that the man who had come in the store was the manager at Journeys, and that he had accused her of stealing the shoes she had returned; claiming that the shoes belonged to someone else. Soon after she came back on the sales floor and a woman in her mid to late 20's came in and requested to speak to who claims she stole her shoes was at the store and the lady was screaming at her. The woman began to explain to Stacey Taylor that a week ago she lost a pair of shoes in the mall (Doc Marten's shoes for men size 11-12) and that she had called the stores she visited that day, including VSS, and was told that no one had found them. She accused of stealing the shoes and returning them for something suitable for herself, with the original receipt. This report is the property of Limited Brands and is subject to its attorney/client protection. It may not be subpoenaed or reproduced without the express written consent of Limited Brands. Page 69 of 111 Public Records Request No.: 17-295 DOJ-OGR-00031479